Refund and Cancellation Policy

At Airport Taxi SACCOS Ltd., we are committed to providing transparent and fair policies for our valued customers. Please read our refund and cancellation policy carefully before making any bookings.

Refund Policy:

1. Airport Taxi SACCOS Ltd. Refund Guarantee:
   We understand that plans can change unexpectedly. If you need to cancel your reservation, our refund guarantee ensures a full refund for cancellations made 24 hours before the scheduled pick-up time.
2. Refund Processing Time:
   Refunds will be processed within 7 to 14 business days. The processing time may vary depending on your payment method and financial institution.
3. No-Show Policy:
   If you do not cancel your reservation and fail to show up for your scheduled service, no refunds will be issued.

Cancellation Policy:

1. Cancellation Period:
   To receive a full refund, cancellations must be made at least 24 hours before the scheduled pick-up time.
2. Late Cancellations:
   Cancellations made within 24 hours of the scheduled pick-up time are subject to a cancellation fee, and the refund amount may be adjusted accordingly.
3. How to Cancel:
   To cancel your reservation, please contact our customer service team via email or phone. Provide your booking details, and our team will assist you in processing the cancellation.

Exceptions:

1. Flight Delays and Changes:
   In the case of flight delays or changes, we understand that circumstances may be beyond your control. Contact our customer service team, and we will make every effort to accommodate changes to your reservation without additional fees.
2. Emergency Situations:
   In the event of emergencies, we encourage customers to reach out to us as soon as possible. Our team will assess each situation individually and work towards finding a fair solution.

Contact Information:

For refund requests, cancellations, or any assistance, please contact our customer service team:

• Email: info@zanzibarairporttaxis.com
• Phone: +255 777 833 353

Note:

Airport Taxi SACCOS Ltd. reserves the right to modify or update this refund and cancellation policy at any time. Customers are encouraged to review the policy periodically for any changes.

Thank you for choosing Airport Taxi SACCOS Ltd. We value your trust and aim to provide you with the best possible service.